Member service team
Richard Jewell – chief operating officer
Read more about Richard and the rest of the senior leadership team.
Ed Castle – member support officer
Ed has worked as a quality technician in a ready meals factory and as a student records officer at BPP Law School. He currently contributes to a weekly online football blog for a local newspaper. Ed holds a BA in anthropology and media from Goldsmiths College.
Amy Doman – member support team leader
Before she joined The Key, Amy worked for the South East Wales Achievement Service and in an advisory role for school governors. Amy holds a BA in French and Spanish from the University of Swansea.
Zia Nwosu – member support officer
Zia has previously worked as an administrator for a charity-training provider in the publishing sector. Zia holds a BA in English language and communication from the University of Hertfordshire.
Annaliese Ullah – member engagement officer
Annaliese has previously worked as a digital marketing recruiter, a teaching assistant and university officer. Annaliese holds a BSc (Hons) in psychology in education from Lancaster University.
Katherine Joslin- member support officer
Katherine graduated from the University of Nottingham in 2014 with a BA in French and German. After university, she did an internship for a renewable energy company in Germany, and also worked on a horse farm. Before joining The Key, Katherine worked at Champagne Taittinger in France giving tours around its cellars.
Anna Chapman- member support officer
Anna graduated from the University of Liverpool with a BA (Hons) in Geography, she went on to gain Early Years Teacher Status from Middlesex University a year later. Before joining The Key as a Member Support Officer, Anna was a Client Service and Data Executive for a media data company.
Victoria Collingridge- member support officer
Victoria holds a BA in Education, Culture & Society from Goldsmiths University, and prior to joining The Key had just completed an MA in Human Rights, Culture and Social Justice. Before joining The Key as a Member Support Officer Victoria worked as an administative assistant as well as a volunteer at a women's refuge.
Lloyd Owen- member engagement officer
Lloyd previously worked in sales, customer service and administration; with his previous role selling mobile phones. With a keen ear for anything sound based, he holds a qualification in Sound Engineering and Music Technology.
Hannah Greason- member engagement officer
Before joining The Key, Hannah taught English for a year at a secondary school in Sunderland before assisting with the product management of a parental engagement tool for primary schools. She graduated from Durham University with a BA in education with sociology. While at university, Hannah managed her college coffee shop, where she quickly learned she prefers drinking cappuccinos to making them.